Returns & Exchanges
At Poly & Bark, we want you to love your new furniture, which is why we offer a 30-day return policy to ensure your home feels exactly right. If a piece doesn't meet your expectations, our streamlined process makes returning or exchanging high-quality design simple and stress-free.
Initiate Your Request
Visit our online returns portal within 30 days of delivery and enter your order number and email address to start the process.
Prepare the Item
Carefully disassemble the item if necessary and place it back into its original packaging to ensure safe transit back to our warehouse.
Schedule a Pickup
Once your request is approved, we will provide a prepaid shipping label or coordinate a specialized freight pickup for larger furniture pieces.
Receive Your Refund
After our quality team inspects the returned item, your refund will be processed back to your original payment method, minus any applicable return shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing