Frequently Asked Questions
Everything you need to know about your Poly & Bark experience.
What is your shipping policy?
We offer free ground shipping on all orders within the contiguous United States. Most items ship via small parcel or specialized freight carriers depending on the size and weight of the product.
What is your return policy?
We offer a 30-day return window for most items. Products must be returned in their original packaging and in new condition. Please note that return shipping fees may apply.
Do you offer fabric and leather swatches?
Yes, we provide complimentary swatches for most of our upholstery collections to help you choose the perfect texture and color for your home before making a purchase.
What kind of warranty do you provide?
Poly & Bark stands behind the quality of our furniture with a 1-year limited warranty covering defects in materials and workmanship under normal household use.
Does my furniture require assembly?
Many of our items come fully assembled or require minimal assembly, such as attaching legs. Detailed instructions and necessary tools are included in every box.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream space now and pay over time.